Privacy Policy
Effective Date: 31 March 2024
At ChangeMyLens, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.changemylens.com], use our services, or purchase products from us.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please discontinue using our website and services.
1. Information We Collect
Personal Information:
When you visit or make a purchase on our website, we may collect the following personal information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (credit card or other payment details)
- Eyewear prescription details (if applicable)
Non-Personal Information:
We may also collect non-personal data that does not identify you directly. This includes:
- Browser type and version
- Device information (e.g., IP address, operating system)
- Referring website links
- Pages visited on our website and the duration of the visit
- Date and time of access
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To fulfill and ship your orders, and communicate with you about your purchases.
- Service Improvement: To improve our services, user experience, and product offerings.
- Customer Support: To provide customer service and respond to your inquiries.
- Marketing: To send promotional emails, newsletters, or updates regarding our services, if you have opted-in to receive such communications.
- Compliance: To comply with legal obligations, protect our rights, and prevent fraud or misuse of our services.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors (e.g., payment processors, shipping companies) that help us deliver our services and products.
- Legal Requirements: Authorities, if required by law or in response to valid legal requests, such as court orders or subpoenas.
- Business Transfers: In the event of a merger, sale, or transfer of all or part of our business, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and limited access to your personal information by authorized personnel.
However, please note that no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us remember your preferences and track user behavior.
You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.
6. Your Rights
Depending on your location, you may have the following rights concerning your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request to correct inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, where applicable.
- Opt-out: Opt-out of marketing communications or data processing for direct marketing purposes.
To exercise any of these rights, please contact us at support@changemylens.com.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to read their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
ChangeMyLens.com
Email: support@changemylens.com
Phone: 9082786552